This Terms of Use outlines the user policy of NanoGeek Limited, its services and liabilities involving the use of our services and products. By registering for any of our services, you agree that you have read and accepted all the terms and conditions outlined in this document.
Coverage and scope
This Terms of Use covers the treatment of use of services and products NanoGeek Limited and/or a website owned and operated by NanoGeek Limited.
This document is not applicable to companies that NanoGeek Limited has no ownership of or does not control, or of persons that are not under the employment and management of NanoGeek Limited, including any third-party service and/or product providers bound by contract and any third-party websites to which NanoGeek Limited’ website links.
Filing a complaint
In case of filing a complaint, NanoGeek Limited will try and come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don’t work out. If You think about filing a claim, please write to us before launching a request.
You should only file complaints if we are unable to affect a mutually satisfactory solution.
Eligibility for refund
We handle every project in a professional manner to ensure that the client is delivered what was mentioned as per the terms and conditions of the proposal. However, if the client has gone through the dispute resolution process, refund claims will be considered as per the following schedule which clearly lists the services and our Terms of Use related to each service.
Application programming
We will offer a full refund if, for some reason, the project has not been initiated. An agreement is drafted for every application programming project. In case no agreement has been devised and/or there is no mention of a Terms of Use, we will apply the following delivery policy:
NanoGeek Limited will issue a partial refund upon the discretion of the service provider if the project does not get finalized as mentioned in the delivery policy and contract. The proportion of the project completed will be calculated by NanoGeek Limited and the proportion that is not complete will be treated as per the pre-defined scope of the project.
Dedicated hiring
NanoGeek Limited offers a full refund if there is a delay in starting the project by either the programmer / designer / content writer / SEO expert (or any other resource / staff).
We will offer a proportionate refund if the client cancels the project at any point in time.
We offer no refund for days worked. If the client is not satisfied with the work at any point in time, they must immediately notify our Project Manager and ask for discounts for any work not carried out. We will not accept any such negotiation at a later date.
Applicability of the delivery policy
Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
Timely communication from the client: NanoGeek Limited is not bound by the Terms of Use. The client must provide timely information for successful completion of the project. NanoGeek Limited will not accept any responsibility for the delay or failure of completing the project arising out of miscommunication or lack of communication in a timely manner.
Completeness of information provided by the client: NanoGeek Limited is not obligated to respect its delivery and/or refund commitments if the client fails to provide complete information/scope of the project to NanoGeek Limited at initializing stage of the project.
NanoGeek Limited will only compensate for the delay of delivery, unless there is a special agreement signed with a penalty clause for delay in delivery.
Limitation of liability
NanoGeek Limited’ liability is limited in as much to the value of the portion of the project (as per NanoGeek Limited’ proposal) which may be incomplete at any given point of time. NanoGeek Limited will not be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. NanoGeek Limited is only liable to refund if the client cancels the project, and as such, the cancellation has been communicated to NanoGeek Limited in writing.
Processing of refunds
NanoGeek Limited will process the refunds and mail the same within 5 business days of the cancellation date. The same method of payment will be required as the original (refund by check or refund to credit card).
Email and Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to NanoGeek Limited.
1. Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from NanoGeek Limited. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
2. Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
3. Stop and Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
For mobile communications, reply “STOP” or “Unsub” “Unsubcribe” to any SMS message you receive from us. The SMS will will be stopped right away.
4. Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
5. Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
6. Changes to Policy
NanoGeek Limited reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us at support@nanogeek.co
SMS and Email Terms and Conditions
1. Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from NanoGeek Limited. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.
2. Opt-In Process
SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., “YES”), you agree to opt in to receive SMS messages from NanoGeek Limited. Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.
3. Message Frequency
SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively. Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.
4. Opt-Out Process
SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word “STOP”. Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us. Email Opt-Out: To unsubscribe from our email communications, click the “unsubscribe” link provided at the bottom of any email we send. You can also contact us directly at hello@nanogeek.co to request removal from our email list.
5. Cost
SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details. Email: There is no charge for email communications.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
7. Support
If you have any questions or need assistance with our SMS or email services, please contact our support team at hello@nanogeek.co.
8. Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
9. Compliance
We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
